> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.profitario.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How Can I Cancel My Subscription?

Cancelling your Profitario subscription stops future charges but keeps your plan active until the end of the billing period you have already paid for. This guide shows where to cancel and what happens afterwards.

### Cancel Your Subscription

1. Click your profile picture in the top right corner and choose **Billing**. The **Subscription** tab opens and shows your current plan.

![](https://storage.crisp.chat/users/helpdesk/website/-/5/e/f/c/5efc78d30dbaec00/account-billing-subscription_civ69o.png =800x500)


The screenshot shows the Subscription page. The **Cancel** button sits at the bottom of the Current Plan card, next to **Change Plan**.

2. Click **Cancel**. A dialog opens with two steps: **Review** and **Feedback**.

3. **Review what happens.** The dialog shows the exact date your subscription stays active until, and what changes after that date.

![](https://storage.crisp.chat/users/helpdesk/website/-/5/e/f/c/5efc78d30dbaec00/account-cancel-subscription-re_anem4b.png =800x500)


4. Click **Continue**, then choose a reason and tell us briefly what we could have done differently. Both fields are required.

![](https://storage.crisp.chat/users/helpdesk/website/-/5/e/f/c/5efc78d30dbaec00/account-cancel-subscription-fe_yavm1s.png =800x500)


5. Click **Submit and Cancel**. A confirmation shows the date until which your plan remains active. You can close the dialog; there is nothing else to do.

| If the plan only feels too large, you do not have to cancel: click **Change Plan** on the same card to switch to a smaller plan instead.

### What Happens After You Cancel

**You keep full access until the end of the paid period.** Your plan stays active until the date shown in the dialog (the end of your current billing cycle). Until then, nothing changes.

**After that date, your account moves to the Free plan.** Order syncing stops, dashboard and analytics access is suspended, and connected integrations are disconnected.

**You will not be charged again.** Your subscription is billed through Shopify, so the final charges for the current period still appear on your Shopify invoice as usual, and no new charges follow.

**Your data is retained for 90 days.** If you resubscribe within that time, you continue where you left off.

||| If you are on a legacy plan that is no longer offered, cancelling gives it up for good. You can resubscribe at any time, but only to the currently available plans.

|| Cancelling does not delete your account or your data. If you want your account and all of its data removed, see [How Can I Delete My Profitario Account?](https://help.profitario.com/en/article/how-can-i-delete-my-profitario-account-126tcpu/).

### See Also

* [How Does the Usage Charge Work?](https://help.profitario.com/en/article/how-does-the-usage-charge-work-b7r6r5/)
* **How to Apply a Discount Code**
* [How Can I Delete My Profitario Account?](https://help.profitario.com/en/article/how-can-i-delete-my-profitario-account-126tcpu/)