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Transfer a Shop to Another Account

A shop transfer moves one of your stores, together with all of its history and settings, from your Profitario account to someone else's. This guide explains how a transfer works, who receives which email along the way, and what happens to your data.

How a Transfer Works

A transfer always involves two accounts:

Your account (the sender). This is where the shop is today. The transfer is started here.
The recipient's account. This is the Profitario account of the person taking over the shop. They must already have their own Profitario account.

From start to finish, a transfer follows five steps:

You start the transfer in your settings and choose the shop.
Profitario emails a 6-digit security code to the owner of your account. You enter this code to confirm the transfer. This proves the account owner agrees, even if a team member started it.
Profitario emails an invitation to the recipient. They have 7 days to accept it.
After the recipient accepts, Profitario does a short final review.
When the transfer is complete, both of you receive a confirmation email and the shop appears in the recipient's account.

Who receives which email:

Email	Goes to	What it is for
Security code	The owner of your account (the sender)	A 6-digit code you enter in the last step of the transfer. It expires after 15 minutes.
Transfer invitation	The recipient	Contains the link to accept or decline the transfer. The link is valid for 7 days.
Completion confirmation	Both you and the recipient	Confirms the shop has moved to its new account.

If you are the account owner and start the transfer yourself, the security code arrives in your own inbox. The code exists so that no one can transfer a shop away without the owner's approval.

Before You Start

You need to be the account owner or an admin. Team members with other roles do not see the Transfers page. See Roles and Permissions.

The recipient needs their own Profitario account. You will be asked for the email address the recipient uses for their Profitario account. If they do not have an account yet, ask them to sign up first.

The shop must not have a running subscription. A shop with an active Profitario subscription cannot be transferred. Cancel the subscription first (see How Can I Cancel My Subscription?), then start the transfer.

Only one transfer at a time per shop. If the shop already has a pending transfer, cancel that one before starting a new one.

A transfer moves the shop and all of its data out of your account. Advertising connections (Facebook Ads, Google Ads, and similar) are disconnected in the process. Read "What Moves to the New Account" below before you send the invitation.

Start the Transfer

Open Settings in your account and select the Transfers tab. The page lists all of your transfers with their shop, recipient, status, and date.

The screenshot above shows the Shop Transfers page with the New Transfer button in the top right.

Click New Transfer. A dialog opens with three steps: Shop, Recipient, and Confirm.

Choose the shop you want to transfer. If the shop still has an active subscription or an unfinished transfer, a warning appears here and you cannot continue until it is resolved.

Enter the recipient's email address. Use the email they log in to Profitario with. When you click Next, Profitario sends the 6-digit security code to your account owner's inbox (not to the recipient).

Confirm the transfer. The last step summarizes exactly what will happen, including which connections will be disconnected. Type the shop's name to confirm, enter the 6-digit security code from the owner's email, and click Send Invitation.

The security code expires after 15 minutes. If it has expired or the email has not arrived, click Resend code on the confirm step.

The recipient now receives the invitation email, and the transfer appears in your list with the status Pending. You can withdraw it with Cancel at any time before the recipient accepts. Completed transfers show as Transferred.

Shortcut: at the bottom of a shop's General settings, click Transfer this shop to another account to jump straight to this page.

What the Recipient Does

The recipient opens the invitation email and clicks the link inside. The link is valid for 7 days; after that the transfer expires and you need to start a new one.

The invitation page shows who is sending the shop, the shop's name and web address, and a note that advertising connections will need to be set up again. The recipient signs in to their Profitario account if they are not already, then clicks Accept Transfer or Decline.

Once the recipient accepts, the Profitario Team does a short final review. When it is complete, both of you receive a confirmation email and the shop appears in the recipient's account.

What Moves to the New Account

Nothing is deleted during a transfer. Everything either moves with the shop or stays with your account.

Moves with the shop:

All orders, refunds, and order costs
Products and product costs
Customers and inventory
Shop settings, including shipping cost rules, tax settings, and transaction fee settings
Expenses and billing records that belong to the shop
Supplier order history

Stays behind or is disconnected: