Question 1

How can I delete my Profitario account?

Accepted Answer

We are fully GDPR compliant so you can delete your account at any time by sending an email to support@profitario.com. Make sure to send the email from the address you have used to create your account so we can process your request as fast as possible. We usually need 2 business days to delete an account.

Question 2

How to get started with Profitario?

Accepted Answer

Thank you for installing Profitario 🎉

You are currently on the Profitario Helpdesk. This is the best place to look for guides on how to setup Profitario and to find additional information. If you still need more help feel free to contact our live chat by clicking the Chat Icon on the bottom left in Profitario.

When your follow the steps bellow you will be setup in no time to use Profitario.

Connect your Marketing Channels

Add the Cost of your Goods

You can add the Cost of your Goods in this Menu: Link It is also possible to upload your AliExpress Orders to Profitario. If the tracking number from AliExpress matches the tracking number from Shopify the cost will be added automatically to the Order. AliExpress Setup Guide

Setup Shipping Cost

Shipping Cost Guide

Add Transaction Fees

Transaction Fee Setup Guide

Add Taxes
Add Other Expenses

You should now be completely setup for using Profitario!

| Feel free to contact us at any time in the Live Chat if something is not working as you expected.

Question 3

How to create an Invoice from AliExpress with Profitario.

Accepted Answer

In this guide we will show your step by step how you can create a Profitario Account, connect our Chrome Extension and how to download Invoices. It might seem overwhelming at first but if you follow every step one after the other you will have your Invoices in no time :).

If you still need help scroll down and open the live chat to chat with us.

${youtube}Porfitario AliExpress Invoice HowTo

Create a Profitario account First you need an account. To create one go to the register page. Enter your email and a secure password and click "Create Account".
Install the Chrome Extension To create Invoices we need Information about your AliExpress Orders. To provide us with this information you need to install our Chrome Extension in your browser.

All you have to do is go to the Chrome Webstore and install our Extension. Click here to download the Extension.

Authenticate the Extension After you have installed the Extension successfully you need to connect the Extension to Profitario Account.

If you go to your AliExpress OrderPage without the Extension beeing connected your will see a Notification like this. Profitario Authenticate Notification

Click the "Authenticate" Button. This will take you right back to profitario and show a

Question 4

Why did the AliExpress order upload with the extension fail?

Accepted Answer

Here is a list to things to troubleshoot why the order upload might have failed.

Make sure you have selected the correct timeframe and no filters are applied.

By default the dashboard will only show orders that have been paid in the last 7 days. To change this you need to select a timeframe that includes orders that have been paid. The timeframe can be changed on the top left of the dashboard.

Rerun import once again

Webpages sometimes fail to load and thus the export might get stuck. Make sure to stop all running uploads. When the upload has been stopped refresh the page and start the upload again.

Check if the extension is installed correctly

Go to Integration and look for the AliExpress logo. The card should state Extension installed in green letters.

** The AliExpress integration is showing up as Not Installed what should I do? ** This means that the extension has not been downloaded yet or it has been disabled in your chrome extension settings. Click here to download the extension

** The integration is stuck on Connecting Extension what should I do? ** Please contact custome

Question 5

How to change the AliExpress order upload settings?

Accepted Answer

|| **Changing the upload settings of the AliExpress extensions is only available of accounts that have purchased the speed addon or the unlimited addon **

**Open the AliExpress Extension Settings: Click here **

What are the upload speed settings?

Parallel Uploads The biggest chunk of time during the upload is spent on waiting for responses from the AliExpress servers. To speed up the upload process you can controll the amount of parallel request the extension is sending to the AliExpress servers. Settings the parallel uploads to 5 will let the extension download 5 AliExpress orders at once.
Order Delay Slower computers might have issues rendering the AliExpress order list when we are going to fast with the upload. If you notice issues with the upload set the delay to about 1000ms to prevent issues. If you don't see any issues you can go as low as 100ms delay.

|| Some internet connections require us to go a little slower to prevent failed uploads and some computers are also to slow to handle fast upload speeds. While in most cases it is safe to completely remove the order delay we usually recommend going with 5 parallel uploads first before going higher.

What are the order state upload settings?

| The update settings are getting used when you click on 'Update Orders' to start an export.

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Question 6

How to change the ad spend currency?

Accepted Answer

For accounting or payment purposes your ad account might be setup in a different currency than your store. When you change the currency within Profitario we will convert the daily ad spend using accurate conversion rates directly from the european central bank.

|| Changing the currency within Proftario will not have an effect on the underlying ad account. We will convert the downloaded ad spend on our server and not adjust the settings on your ad account directly.

To change the currency of your ad spend within Profitario you need to opent he settings menu of the marketing integration you want to change the currency for. Click on the integration on the integration page to open the settings menu

We will show you a warning for ad accounts that don't match the currency of your store.

Warning message when the adaccount currency is not matching the currency of the selected store.

| Click on Enable Currency Conversion to automatically apply the correct currency and start the conversion

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