Question 1

How to create an Invoice from AliExpress with Profitario.

Accepted Answer

In this guide we will show your step by step how you can create a Profitario Account, connect our Chrome Extension and how to download Invoices. It might seem overwhelming at first but if you follow every step one after the other you will have your Invoices in no time :).

If you still need help scroll down and open the live chat to chat with us.

${youtube}Porfitario AliExpress Invoice HowTo

Create a Profitario account First you need an account. To create one go to the register page. Enter your email and a secure password and click "Create Account".
Install the Chrome Extension To create Invoices we need Information about your AliExpress Orders. To provide us with this information you need to install our Chrome Extension in your browser.

All you have to do is go to the Chrome Webstore and install our Extension. Click here to download the Extension.

Authenticate the Extension After you have installed the Extension successfully you need to connect the Extension to Profitario Account.

If you go to your AliExpress OrderPage without the Extension beeing connected your will see a Notification like this. Profitario Authenticate Notification

Click the "Authenticate" Button. This will take you right back to profitario and show a

Question 2

How to get started with Profitario?

Accepted Answer

Thank you for installing Profitario 🎉

You are currently on the Profitario Helpdesk. This is the best place to look for guides on how to setup Profitario and to find additional information. If you still need more help feel free to contact our live chat by clicking the Chat Icon on the bottom left in Profitario.

When your follow the steps bellow you will be setup in no time to use Profitario.

Connect your Marketing Channels

Add the Cost of your Goods

You can add the Cost of your Goods in this Menu: Link It is also possible to upload your AliExpress Orders to Profitario. If the tracking number from AliExpress matches the tracking number from Shopify the cost will be added automatically to the Order. AliExpress Setup Guide

Setup Shipping Cost

Shipping Cost Guide

Add Transaction Fees

Transaction Fee Setup Guide

Add Taxes
Add Other Expenses

You should now be completely setup for using Profitario!

| Feel free to contact us at any time in the Live Chat if something is not working as you expected.

Question 3

Why did the AliExpress order upload with the extension fail?

Accepted Answer

Here is a list to things to troubleshoot why the order upload might have failed.

Make sure you have selected the correct timeframe and no filters are applied.

By default the dashboard will only show orders that have been paid in the last 7 days. To change this you need to select a timeframe that includes orders that have been paid. The timeframe can be changed on the top left of the dashboard.

Rerun import once again

Webpages sometimes fail to load and thus the export might get stuck. Make sure to stop all running uploads. When the upload has been stopped refresh the page and start the upload again.

Check if the extension is installed correctly

Go to Integration and look for the AliExpress logo. The card should state Extension installed in green letters.

The AliExpress integration is showing up as Not Installed what should I do? This means that the extension has not been downloaded yet or it has been disabled in your chrome extension settings. Click here to download the extension

The integration is stuck on Connecting Extension what should I do? Please contact customer support this s

Question 4

How to change the AliExpress order upload settings.

Accepted Answer

|| **Changing the upload settings of the AliExpress extensions is only available of accounts that have purchased the speed addon or the unlimited addon **

**Open the AliExpress Extension Settings: Click here **

What are the upload speed settings?

Parallel Uploads The biggest chunk of time during the upload is spent on waiting for responses from the AliExpress servers. To speed up the upload process you can controll the amount of parallel request the extension is sending to the AliExpress servers. Settings the parallel uploads to 5 will let the extension download 5 AliExpress orders at once.
Order Delay Slower computers might have issues rendering the AliExpress order list when we are going to fast with the upload. If you notice issues with the upload set the delay to about 1000ms to prevent issues. If you don't see any issues you can go as low as 100ms delay.

|| Some internet connections require us to go a little slower to prevent failed uploads and some computers are also to slow to handle fast upload speeds. While in most cases it is safe to completely remove the order delay we usually recommend going with 5 parallel uploads first before going higher.

What are the order state upload settings?

| The update settings are getting used when you click on 'Update Orders' to start an export.

Processing Orders It might take some time for an order to get shipped by your supplier. All Ord

Question 5

How to change the currency of AliExpress orders.

Accepted Answer

As Standard AlIExpress Orders always get exported in US Dollars. If you need the invoices in your local currency or if you need to check the amount you have paid with your credit card statment you can easily change the currency used by Profitario.

Do to that go to Settings -> AliExpress. (Click here)

Select the correct currency that you want to display on your invoice in the dropdown menu and click apply.

| If you have a lot of orders your account, the conversion might take a few minutes. Got to the dashboard to check the progress of the conversion process. || The currency you select here will also be used as cost for your shopify store and not just on the invoices.

Depending on the currency of the store you have currently selected on the dashboard, the UI might give you a warning that the currencies do not match.

Currency missmatch

Set the same currency in the dropdown menu as stated in the Information to remove this error.

Question 6

Why is the cost from AliExpress missing on the dashboard?

Accepted Answer

Why is the cost form AliExpress not used in the Dashboard?

We use the tracking number from AliExpress to connect AliExpress orders to Shopify orders. When your AliExpress order has not been shipped yet, you have not updated the orders since they have been shipped or the AliExpress tracking number does not match the tracking number of a Shopify order we are not be able to add the expense to the order.

AliExpress orders go through multiple states before they actually get the tracking number assigned. AliExpress orders need to be paid and shipped. If this is not the case we can't show you the correct cost or we can't connect orders properly. If an order changed the state and this is not reflected in the Orderlist simply click on 'Update Orders' on AliExpress to send the latest tracking numbers and order state to Profitario.

You can check the state of you AliExpress order in the AliExpress Orderlist: Link

Screenshot showing AliExpress orders that have a matching tracking number and one that is missing a match

Here is more info on how to upload orders to Profitario: Link If you want to change the Settings of the order upload: Link

Frequently Read Articles

Browse All Categories