What to do when an ad account is missing from the list?

We do not automatically import ad accounts that have been created after you connected the integration.

Visit the integrations page
Click on the integration you are missing an adaccount in.
Click on Add Account to add all available adaccounts to the list.

To refresh your ad account list just reconnect the integration by clicking on Add Account on the integration details page. Doing so will not start the full import again but just refresh the access token and download the latest list of ad accounts.

You can also use this process to add deleted ad accounts back to the list.

Updated on: 16/08/2022

Was this article helpful?

Thank you!