• Why did the AliExpress order upload with the extension fail?

  Here is a list to things to troubleshoot why the order upload might have failed. Make sure you have selected the correct timeframe and no filters are applied. By default the dashboard will only show orders that have been paid in the last 7 days. To change this you need to select a timeframe that includes orders that have been paid. The timeframe can be changed on the top left of the dashboard. ![](https://storage.crisp.chat/users/helpdesk/website/5efc78d30dbaec00/chrome8yfctc9dck_xyxa6Some readers

• Why is my ad spend not showing or incorrect?

  There are multiple possible issues why your adspend is not showing up or not showing up correct. but don't worry all of them can be fixed with a few clicks. Required plan to add a marketing integration || Marketing integrations are available on the basic and pro plan. You need to make sure your account is subscribed to one of the plans so that you can use marketing integrations Restart the ad spend import By default we import only the latest campaigns. If you account includes deletSome readers

• Why is the cost from AliExpress missing on the dashboard?

  Why is the cost form AliExpress not used in the Dashboard? We use the tracking number from AliExpress to connect AliExpress orders to Shopify orders. When your AliExpress order has not been shipped yet, you have not updated the orders since they have been shipped or the AliExpress tracking number does not match the tracking number of a Shopify order we are not be able to add the expense to the order. AliExpress orders go through multiple states before they actually get the tracking numberSome readers

• Why are my AliExpress orders not updating?

  We do not automatically import the latest orders from your AliExpress account. Every time you want to upload orders you have to go to the AliExpress order list and click on Start Update in the extension. **When you click on Start Update the extension will do two things. ** The extension will upload all new orders. The extension will update all orders in you account that need updating. New orders are orders paid after the lastest orderFew readers

• Why are there no numbers in Unique Visitors and Conversion Rate?

  Shopify does not provided thoose numbers through the API. To add thoose numbers to your dasboard you have to connect the Google Analytics Integration to your account. Click here to connect Google Analytics. I have the Integration installed but the numbers are still not showing up. Once the Integration is installed you have to select the correct shop for your Google Analytics Property otherwise the numbers will show up on the wFew readers